ZLV Industries, bigger and better! And more importantly make your life on the bike so much more enjoyable. We are a new company, a new management team, and we have are bringing you some exciting new products for 2020.
ZLV-IND is run on a brand new company, and while we have no obligation to warrant the previous companies products, with so many awesome customers out there running the zelvy wheels, we reckon we should do our best! So we will endeavor to honor the warranty of past zelvy customers (original owners only and subject to approvals).
Claims will be dealt with on a claim by claim basis
You MUST have the original purchase order number and Invoice.
Contact us on our email: email@example.com
Our new Warranty terms will be product based, and online soon as we launch (thanks COVID19 for the delays)
Stay safe everyone!
We are humans too!
Unfortunately, it seems to be a problem the entire world is facing. Cyberspace is rife with bullying and abuse. From Social Media to online only shopping. Here is our take on it. At ZLV-IND we consider our customers as "mates". As such, we treat our customers with respect, compassion, and like to have the occasional joke around too. We are genuinely interested in your stoke level for your new ZLV-IND kit! Send us pics! However, UNDER NO CIRCUMSTANCES will we tolerate any form of abuse. If you are the kind of "hot head" guy or girl, that seems to think that behavior is ok, please purchase somewhere else. It is not your "right" as a customer to think you can abuse our staff. We employ real people. Your smart-arse or abusive or threatening comment has actual emotional consequences. Please keep that in mind. We reserve the right to discontinue any conversation and support should you wish to behave in an abusive way to any of our staff. Cycling is mostly a great community of awesome people, and we aim to keep it that way.
*** In no event shall ZLV-IND or its owners or subsidiaries be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products. You ride your bike, you understand the risks. Please read the manual supplied with your product carefully before use***
If you purchase any products from ZLV-IND and are not happy with what you receive, please return them for a full refund.